Hi Lisa,

Thanks for your question. This is working as designed. You are right that your example case was working before and is not working now. Here is the reason:

Previously we would allow our searches to break up hyphenated words into separate words. So, ELB-REQ-141 becomes ELB, REQ, and 141. Now, we treat hyphens as just another character, so ELB-REQ-141 remains as one word. Because you can't search on word fragments (like with most search engines), a search on REQ-141 would return no results. We changes this due to requests from some other customers.

However, there is a way you can do a search like this. Our search engine allows for the use of the '*' and '?' characters as wildcards. So, if you want to search for all ELB-REQ items you could say "ELB-REQ*" in your search and get all the items that start with ELB-REQ. The only catch is that our search engine (Lucene) doesn't allow for a * at the beginning of a search phrase. So, *REQ-141 would cause an error, but E*-141 would give you the result you're looking for.

I hope that clears this up. Let me know if you have any other questions.

By the way, Jama has moved to a new system for support questions. You can send an email to support@jamasoftware.com or log a question directly on the web at support.jamasoftware.com. We continue to monitor Jama Backstage, but it's somewhat infrequently, so we can ensure a much quicker turnaround on questions if they are in the new system.

Thanks,

Jason Goetz

Jama Software